World of Brass - customer service

I feel I must mention the service that World of Brass provide.

I have ordered CD's from them and they arrived very quickly and an email was sent to me to check everything was ok. Then I asked about some sheet music and was told that the piano parts weren't readily available, but then Dominique from World of Brass managed to find two SA composers who had done piano parts for the solos I was looking for and they contacted me and I have received both parts today.

World of Brass have proved to be very efficient and courteous and I feel I must recommend this service to anyone wishing to purchase CD's/music etc.

Thanks
 

John Brooks

Well-Known Member
World of Brass

Hear, hear! Quick responses to questions; great delivery, even across the pond. Well done Trevor, Dominique and Carl.
 

John Brooks

Well-Known Member
You just can't beat this. I emailed a question to WoB at 1.30 (6.30pm GMT) expecting to hear back tomorrow morning. I received a reply direct from Trevor Caffull within the hour. That equals legendary service in my book. Thanks Trevor :D :D :D
 

WorldofBrass.com

Active Member
John Brooks said:
You just can't beat this. I emailed a question to WoB at 1.30 (6.30pm GMT) expecting to hear back tomorrow morning. I received a reply direct from Trevor Caffull within the hour. That equals legendary service in my book. Thanks Trevor :D :D :D
Either that or a sad bloke who doesn't know when to go home!

Seriously though, we can all access our work emails at home so quite often I will reply to questions when I'm checking my personal emails at home.
 
Yeah WOB are ledgends...bout a month ago I filled out their catalogue order form and within 10 days I had a huge full colour brocure full of CD's books and music sitting on my doorstep (Probably the best range I've ever seen) ...all the way over in Australia. Better still, I didn't have to pay a cent. Fantastic service, I'm sure I'll always buy from them first in the future.
 

WorldofBrass.com

Active Member
Bariman said:
Pre-ordered the new Dyke and the Brass in Concert CDs. Still waiting....
John, there is an issue with your method of payment on your order.
Mail Order have tried, so far unsuccessfully, to contact you on the telephone number given on your order.
Please contact Rob Moye on 020 7367 6599 to resolve the problem.
Thanks
 

silkenrose

New Member
WOB get a huge thanx from me too, and for those of us not living in the UK i discovered something else which WOB did.

That is, they did not charge me VAT (as the goods in question were being sent outside the UK i presume).

I have ordered CDs from other UK websites, but WOB was the first supplier to specifically NOT charge VAT.

Maybe there's a message here ?????
 

WorldofBrass.com

Active Member
bertramtrumpet said:
Its going to Scotland!
We normally send your order to you in 7 business days.
Quite often we are quicker than this, it depends how busy we are at the time.
Are you chasing a delivery or are you about to place an order?
 
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