I would like to tell everyone what wonderful service I've had from my local Marks and Spencers today. Went this morning to collect the goose that had been ordered and due to a problem with the suppliers it hadn't arrived. They immediately got on the phone and located one at a store 15 miles away which they offered to deliver to my home. I explained that I was going to be out all day so they offered to send it over 25 miles in a taxi to my mums house. I was delighted with this offer so after we finished todays stint of carolling I called to pick it up. Not only had they sent me a more expensive goose than I had ordered, they enclosed a £10 refund for the inconvenience and also threw in a free turkey crown which had a £27 price tag on it and a very nice expensive bottle of wine. Taking into account the taxi fare I reckon it cost them at least twice the amount I had actually spent. A Thank you card will be winging its way on Monday Morning but I thought this service was so good I would like to tell everyone else.