Just come from a doctor's appoitment. WHilst waiting to be seen, the receptionist took a call from someone booking an appointment on behalf of his wife (I didn'r delibertately listen in but the receptionist did have a rather loud voice!). The receptionist (genuinely!) said this: ....' Dr Bailey's next appointment is Thursday 27th May. Yes, that's next Thursday... at 10.40. Is that OK?......... And your wife's surname is......' :?