I'm not sure what it's like elsewhere, but in North America these days, when calling for technical support you're likely to find yourself talking to someone in Bombay or Calcutta; so many companies having outsourced their support to India in order to cut costs. Imagine that your computer network stops working and you call the "Help Desk". Somebody did this and, faced with the tangle of wires at the back of the computer, was completely overwhelmed. Their response to the technician was classic: "Tell you what I'm going to do, I'm going to hang up now, go to college for a couple of years, then call you back". I wish I'd thought of that response when facing the same dilemma a while ago and being told by someone in Calcutta to "unplug all the cables". I hung up and found another solution.