Having registered with my bank for online-banking, i thought this would make paying bills easier and quicker. When i first registered, there was a problem with my login details, so i called the Technical Support Team for advice, expecting (naively) that my query would be dealt with promptly and pleasantly. The attitude of the advisor on the other end, although not offensive or anything like that, was quite rude and abrasive. But my query was eventually sorted, so i let it go as a one-off. On Monday evening, again there was a problem, so i messaged them asking for advice, but by 9pm last night i had received nothing, not even an acknowledgement of the query. So i called the number again. The person on the other end was again rather rude as soon as she picked the phone up!! I explained the problem, and without going into too much detail(!!), she told me THEIR database didn't recognise the details i was entering and that i should call another company to deal with it!! When i asked why i should do that, as it was a problem with their database, again she became very rude and abrupt. In the end, as the conversation was going nowhere and i was starting to feel quite angry (and anyone that knows me knows this is a very rare occurence), i told her i was unhappy with the level of service she provided, her attitude towards a long-standing customer and that her manner was awful and i would be making a complaint. Now i have never made an official complaint before, but as i was so frustrated i again messaged the bank to express how i felt, and asked them to reply within 72 hours, and if not i would look at switching banks (was thinking of doing this anyway!!) Is this a common problem? Do you ever call these lines to be frustrated with the level of service at the other end? I know a lot of computer helplines have these complaints, but does it ever feel like the tech guys at the other end would rather be on their machines than talking and helping the people that are paying them?!?!? I apologise to any tech bods out there, but do these people have any social skills? Do these companies that employ them provide any sort of customer services training? Sorry about the rant, but needed to get it off my chest.