Discussion in 'Off-Topic Chat' started by Suzi Q, Jan 21, 2018.
We did ours last May - Stress free! Who needs it over the Christmas period?
As long as it’s all done!
4 didn't get their records in, if they send them we'll do them, but after 31 Jan no more chasing-they've had 9 months and about 10 reminder emails. Usually find when the letter with a £100 penalty notice drops through the door it stirs their stumps. It's stupid really, 2 of them, based on past records will more than likely have no tax to pay!
Assuming they've not taken their business elsewhere?
The new accountant would normally write to us requesting various information.
I usually find the hardest part is logging into my online account......what’s the password?..... which one?...... never herd of you!..... try “Verify”..... passport, driving licence, bank statements...... oh, I’m not on the electoral roll..... I don’t exist yet they want me to pay tax?
And then the iPad finds my password and within moments the tax return is done and there’s nothing to pay (because I’m poor)
Little anecdote from dealings with HMRC.
Just before I start, as an accountant you have to be authorised by your clients to speak to HMRC on their behalf.
So Telephone rings
Me: Smith & Co accountants
Caller: HMRC here I wish to speak with you about John Smith, but before I do I need to ask you some security questions
Me: But you've just rung me, surely it should be the other way round
Caller: But it's HMRC if you dont answer the security questions I can't speak to you about him
Me: Sorry not prepared to divulge personal information over the phone, I don't know who you are
Caller: Ok if you ring main number and ask for ext 123 that will put you through to me
I then ring back and get put through
Me: We have just been talking re John Smith
HMRC: Oh yes, what company are you from
Me: Smith & co accountants
HMRC: Sorry we don't hold authorisation to deal with you in his affairs
Me: We've been authorised for about 5 years, and you've just rung me!!
HMRC: We've got no record of you being the authorised agent
Me: So how did you get our phone number
HMRC: We cannot speak further, can you ring your client and tell him to ring me
Me: No, if you want to talk to him ring him yourself
HMRC: We haven't got a telephone no for him, could you give it to me please
End of conversation
That's a true story, the end result? they wrote to him and sent us a copy of the letter as we were the authorised agent!!, oh and the subject matter? it was a mistake they made resulting in them trying to collect app £30 he didn't owe-it was written off on our appeal.
Don't get me started on the stupidity of government department processes.
Whenever I contact them I have to tell myself I need to be prepared to be entertained otherwise I will just get angry, which is unfair on the staff member who is just following instructions.
The Tax Office appairs to be answerable to no-one and appears to take no responsibility for their errors. Certainly I know of instances where they have got things wrong, forced someone to sell assets at a knock down price to pay their tax bill and even bankrupted somebody. Later the dear old Mr Tax Man finds out that the error was his all along yet the now brocken individual has no recourse, it seems, to proper compensation for the disaster pushed upon him or her.
I guess that every employee makes an error occasionally and likewise every Government body, but somehow it doesn’t seem unreasonable to expect more of the IR in terms of ensuring complete accuracy and in putting things right when their mistake has caused serious problems.
You would think so, it is a reasonable thing to do. The only problem is is HMRC take no responsibility for their actions, as far as they are concerned it is your responsibility to get your tax affairs right, even if they have given you erroneous information. We have had countless occasions when there has been mistake, computer error etc on their part, often that they are aware of and the only way to get their mistake corrected is by appealing usually on the grounds it is their mistake. The appeals are usually successful, but are time consuming, and I often wonder how many thousands, if not millions has been collected because people have received erroneous claims from HMRC and haven't had access to a professional to sort it out.
Sorry rant over!
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