Brought myself to write this little note following a recent experince with my (now 7 year old) smith watkins cornet! I've always fully admired and appreciated my cornet, especially as i tested just about the lot when i parted with my hard earned cash approx 7 years ago now, and have maintained and cared for it just the same. With the publicity of the new "Xeno" and before that the "Prestige", I, like many tried and tested these cornets, even if just out of couriosity, but always prefered my beloved "Smithy". So picture my mood last rehearsal when i went to place the cornet on the floor and i knocked the top of a mute causing a slight dent in the third valve slide, which sounds nothing major, but it rendered the trigger action useless!!! (buy a cornet stand i hear you cry!!) The very next morning I contacted Richard Smith (the maker) at his lovely workshop just north of York, who said simply "bring it over and I'll sort it, no problem". That i did, and he fixed the dent and the mechanism that instant and sent me on my way with my cornet good as new, whats more, he didnt charge me a penny! What a gentleman!! Aftersales was a concern of mine when origially purchasing a bespoke instrument like this and not a "mainstreem" brand, but boy am i glad i did! Wonder if this is generally the case with other manufacturers?