Poor service

Discussion in 'Classifieds' started by Hsop, Feb 27, 2014.

  1. Hsop

    Hsop Member

    Just a short review on Alan Gregory music supplies.
    waited over a month for a mouthpiece. No communication from them to keep me updated so eventually cancelled the order yesterday for a refund. I enquired about buying an instrument from them (kanstul flugel) and was told they don't have any and have no idea when they can get one. Why advertise products when the customer can't buy them? For a refund I had to send them an email as they said they couldn't refund over the phone although they are quick enough to TAKE your money over the phone.

    a really poor customer service so fellow musicians please avoid!
     
    Mesmerist likes this.
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  3. Tom-King

    Tom-King Well-Known Member

    For internet buys, my first port of call would be Thomann in Germany.
    Huge stock range, accurate indicators and they get stuff sent out quickly, you usually get it within 3-4 days... and prices are much better than the UK online stores for most things.
     
  4. Hsop

    Hsop Member

    Yes I agree Tom. I have dealt with Thomann once before and they were very good!:tup
     
  5. euphymike

    euphymike Member

    yep another OK for thomann. I also used a dutch company they were excellent and had large stock. I bought a willson 2950 euphonium form them. they had five on the shelf. the one they sent was excellent.
     
  6. talant

    talant Member

    Always had fantastic service at Alan Gregory.
     
  7. GordonH

    GordonH Member

    I use Thomann for audio gear too and honestly its easier than going across town to some of our local dealers. I feel guilty about it, but its too convenient. Over the past year I have had everything from a mixing desk to a harmonica from them, all within a few days at excellent prices.
     
  8. mr_nismo

    mr_nismo Member

  9. Mesmerist

    Mesmerist Well-Known Member

    I ordered a flugel mouthpiece on September 8th online, all paid for, still waiting... and no response to my queries. Not impressed with them AT ALL and won't bother using them ever again.
     
  10. Tom-King

    Tom-King Well-Known Member

    I had a similar experience with a Sop mouthpiece, marked in stock but they didn't have it... If stuffs out of stock it should say so, and if it slips through they ought to tell you up front (another thing Thomann are great for - it's my first port of call online).
     
    Mesmerist likes this.
  11. Ianroberts

    Ianroberts Well-Known Member

    sounds like a company to be avoided at all costs !
     
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  13. 2nd tenor

    2nd tenor Active Member

    I do not recall using AG but I have used many UK suppliers via eBay, Amazon and their own websites, never had a problem. Dawkes/Windcraft comes to mind as being good, well that's my experience of them.

    Service can be very variable. Some of my local shops are fine, good even, but others seem to view the people who use then as no more than walking wallets to be plundered and then cast aside. Service, value and sales do not seem to be linked in the minds of some retailers which is 'one' more factor in the demise of local and/or specialist shops.
     
  14. x9ret

    x9ret Member

    When I shopped for mouthpieces earlier this year, Thomann was at least a fiver cheaper, because of the favourable £ / Euro exchange rate I suspect. Also, sadly I have experienced a week's delay getting a mouthpiece from Alan Gregory.
     
    Last edited: Oct 8, 2015
  15. Mesmerist

    Mesmerist Well-Known Member

    Still waiting for my flugel mouthpiece...(ordered September with Alan Gregory) so have now asked for a refund as they are obviously not bothering to get it for me. I was going to return to playing but this two month delay has rather made me lose interest again.
     
  16. Kiz7

    Kiz7 Member

    I had the same problem with a cornet mouthpiece listed as in stock from Alan Gregory. No word for over a month, got back in touch to be told they didn't have it, couldn't get it any time soon and that if I wanted a refund I would have to email and it would take up to 28 days. No way to run a business.
     
  17. cjwood555

    cjwood555 Member

    Also had problems with Alan Gregory for a mouthpiece. Took a lot of chasing and actually had to get grumpy.
     
  18. iancwilx

    iancwilx Active Member

    Don't let that put you off Mesmermate, get down and parp on whatever's available, or get a MP elsewhere. I bet there are loads on Ebay going for a song ~ Don't fall at the first fence ~ Go for it !!
     
    Mesmerist and 2nd tenor like this.

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