For those of you with training/School Bands, You might be interested to hear about my experience with the above company. (Web site www.johnpacker.co.uk) On the 17th of June 2010 I ordered from them one of their own make Euphoniums. At the time of ordering I was told that delivery would be about 4 weeks. This was while I was on Holiday, so I asked them, and they agreed to delay delivery until the 26th of July. As that was an extra couple of weeks you would have thought they would have been able to deliver it. Nope not at all. We have now reached Into August approaching 7 weeks. At least the excuses I have heard have been consistent: Firstly - Its in customs (Probably true). Next - Its out of customs and on its way to the warehouse Next - Its in our Warehouse but hasnt been put on our computer system. Then - Its in our warehouse but needs to be sent to a different warehouse for checking. Then - I cant do anything its up to the warehouse. Finally - I will ring the warehouse and will email you (they didnt). The finance director (The person incharge of both Sales and warehousing) isnt in. To be fair they have offerred me my money back, but I dont want the money. I want the Euphonium. The have also offerred to refund the delivery costs to my card (I paid by cheque!). All in all an extremely poor, excuse laden, service. So If you do purchase instruments form this company you need to be prepared for an Extended wait, and the run around when you call them. Unless the instrument is absolutely top VFM. I cant see me ever buying from them again!!. Has anybody else had trouble with this outfit, and if so what happened?