Call Centre Nightmares

Discussion in 'Off-Topic Chat' started by michellegarbutt, Jul 14, 2008.

  1. michellegarbutt

    michellegarbutt Supporting Member

    thought you might like to read the following, bring a bit of amusement to a dull day!!!

    Actual call centre conversations !!!!!

    Customer: 'I've been ringing 0800 2100 for two days and can't get through to enquiries, can you help?'..
    Operator: 'Where did you get that number from, sir?'.
    Customer: 'It was on the door to the Travel Centre'.
    Operator: 'Sir, they are our opening hours'.
    Samsung Electronics
    Caller: 'Can you give me the telephone number for Jack?'
    Operator: 'I'm sorry, sir, I don't understand who you are talking about'.
    Caller: 'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?'
    Operator: 'I think you mean the telephone point on the wall'.

    RAC Motoring Services
    Caller: 'Does your European Breakdown Policy cover me when I am travelling in Australia ?'
    Operator: ' Doesn't the product name give you a clue?'

    Caller (enquiring about legal requirements while travelling in France ):'If I register my car in France , do I have to change the steering wheel to the other side of the car?'

    Directory Enquiries
    Caller: 'I'd like the number of the Argoed Fish Bar in Cardiff please'.
    Operator: 'I'm sorry, there's no listing. Is the spelling correct?'
    Caller: 'Well, it used to be called the Bargoed Fish Bar but the 'B' fell off'.

    Then there was the caller who asked for a knitwear company in Woven.
    Operator: 'Woven? Are you sure?'
    Caller: 'Yes. That's what it says on the label; Woven.... in Scotland '.

    On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
    'I haven't got a pen, so I'm steaming up the window to write the number on'.
    Tech Support: 'I need you to right-click on the Open Desktop'.
    Customer: 'OK'.
    Tech Support: 'Did you get a pop-up menu?'.
    Customer: 'No'.
    Tech Support: 'OK. Right-Click again. Do you see a pop-up menu?'
    Customer: 'No'.
    Tech Support: 'OK, sir. Can you tell me what you have done up until this point?'.
    Customer: 'Sure. You told me to write 'click' and I wrote 'click''.
    Tech Support: 'OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?'
    Customer: 'Wow. How can you see my screen from there?'
    Caller: 'I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?'.
    There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department.
    Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for 'Termination without Cause'.
    Actual dialogue of a former WordPerfect Customer Support employee.
    (Now I know why they record these conversations!):

    Operator: 'Ridge Hall, computer assistance; may I help you?'
    Caller: 'Yes, well, I'm having trouble with WordPerfect.'
    Operator: 'What sort of trouble?
    Caller: 'Well, I was just typing along, and all of a sudden the words went away.'
    Operator: 'Went away?'
    Caller: 'They disappeared.'
    Operator: 'Hmm So what does your screen look like now?'
    Caller: 'Nothing.'
    Operator: 'Nothing?
    Caller: 'It's blank; it won't accept anything when I type.'
    Operator: 'Are you still in WordPerfect, or did you get out??'
    Caller: 'How do I tell?'
    Operator: 'Can you see the C: prompt on the screen?'
    Caller: 'What's a sea-prompt?'
    Operator: 'Never mind, can you move your cursor around the screen?'
    Caller: 'There isn't any cursor: I told you, it won't accept anything I type.'
    Operator: 'Does your monitor have a power indicator?
    Caller: 'What's a monitor?'
    Operator: 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?
    Caller: 'I don't know.'
    Operator: 'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?
    Caller: 'Yes, I think so.'
    Operator: 'Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
    Caller: 'Yes, it is.'
    Operator: 'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?
    Caller: 'No.'
    Operator: 'Well, there are. I need you to look back there again and find the other cable.'
    Caller: 'Okay, here it is.'
    Operator: 'Follow it for me, and tell me if it's plugged securely into the back of your computer.'
    Caller: 'I can't reach.'
    Operator: 'Uh huh. Well, can you see if it is?
    Caller: 'No.'
    Operator: 'Even if you maybe put your knee on something and lean way over?
    Caller: 'Oh, it's not because I don't have the right angle - it's because it's dark.'
    Operator: 'Dark?
    Caller: 'Yes - the office light is off, and the only light I have is coming in from the window.
    Operator: 'Well, turn on the office light then.'
    Caller: 'I can't.'
    Operator: 'No? Why not?
    Caller: 'Because there's a power failure.'
    Operator: 'A power......... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?
    Caller: 'Well, yes, I keep them in the closet.'
    Operator: 'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'
    Caller: 'Really? Is it that bad?'
    Operator: 'Yes, I'm afraid it is.'
    Caller: 'Well, all right then, I suppose. What do I tell them?
    Operator: 'Tell them you're too * --- * stupid to own a computer!!!!!'
  2. horn1

    horn1 Member

    Hee hee hee! :)
  3. RussQ

    RussQ Member

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