In October we decided to cancel our ADSL line after the old BT equipment we were using failed. The customer service at freeserve was just awful and we weren't getting anywhere trying to get it fixed so cancelling seemed the solution. It has taken freeserve 8 weeks to get BT to disconnect the ADSL service from our phoneline!! All this time we have had no connection and have made about 100 phone calls chasing it up. I have never come across a company with such bad customer service and all that time I have been missing out on tMP too!!! :cry: :cry: :cry: :cry: Has anyone had similar problems with freeserve?